Common questions
General questions
Is it possible to order gifts delivered to the recipient's door?
Yes, we have a good and thoughtful selection of gifts that will appeal to most people. You order through our website and the recipient will have the gift delivered to their door with a personal greeting.
Do you have any shops I can visit?
No, unfortunately. We only have online shopping.
How can I contact Kosibox?
Chat with us Monday to Friday between 9:00 AM and 4:00 PM! We'd love to hear from you :)
You can also use email form, We will usually respond within a short time.
Who is behind Kosibox?
Kosibox is a newly started family business. Read more about us.
Can I delete my personal data?
Yes, contact us via email form with your name and we will delete your data. Otherwise, see our page about privacy.
Offer you corporate gifts?
Yes, we offer corporate gifts and company gifts for employees/associates. Read more about corporate gifts for employees.
Can I buy gifts for various occasions?
Yes, we have selected gifts that are suitable for various occasions, including:
Questions about delivery
What is the cost of delivery?
Free shipping is available, depending on where you want to deliver and how much you are shopping for, see delivery options here.
Where in the country does Kosibox? deliver
Kosibox delivers throughout Norway, with the exception of Svalbard. Delivery times vary between regions.
What time of day do you deliver?
Delivery to private addresses with Porterbuddy is in the evening, typically between 1730 and 2130.
Delivery by Posten is during the day, but does not depend on the recipient being at home. The gift is hung in a bag on the door or placed in the mailbox.
Delivery to business addresses is during the day.
How does the recipient know that a Kosibox is on its way?
The recipient will be notified via SMS, so it is important that you remember to enter the correct phone number.
Please let the recipient know in advance as well, so you can be sure he/she doesn't miss anything.
The recipient will have a slightly different experience depending on which shipping option you choose (Porterbuddy or Posten).
With Porterbuddy, the Recipient can choose to change the delivery day, or arrange for delivery outside their door if they are not home.
With the Post Office, the gift is hung in a bag on the door, or placed in the mailbox, so delivery does not depend on whether the recipient is home at that time.
Can the recipient change the delivery time?
Porterbuddy
If you have ordered with delivery within a 2-hour window, the recipient can choose a different time slot that same evening on the tracking page, which will be available via SMS, until 2:00 PM.
If delivery is scheduled within a 4-hour window, or the recipient is unable to receive the package the same day, the recipient should contact Porterbuddy.
The Post Office
The recipient cannot change the delivery time, but will be notified via SMS before the package is ready for delivery. The post office can deliver even if the recipient is not at home.
Personal delivery or leave the package outside the door?
For Porterbuddy, delivery is personal, but the recipient can choose to have the courier leave the package outside the door without calling. This choice is made through the tracking link that comes in an SMS from Porterbuddy.
With the Post Office, the gift is placed in a bag that is hung on the door or in the mailbox, without personal delivery.
What happens if the recipient is not at home when you deliver?
Porterbuddy:
If no one was home and no agreement had been made to leave the package outside the door, Porterbuddy will contact the recipient via SMS. A new delivery can then be arranged.
The post office:
The package is hung on the door in a bag or placed in the mailbox.
Questions about our KOSIBOX gift boxes and packaging
Collapsible contents
Build your own KOSIBOX - what happens if it gets too tight in the box?
When you build your own KOSIBOX, you can add as many products as you want. If we see that there is not enough room for everything, you will automatically be upgraded to the large box.
If there is no space in the large box, we will place the KOSIBOX in a larger shipping box. The excess products will be neatly placed next to the KOSIBOX.
Finished KOSIBOX - you have room for all the additional gifts in the box?
The additional gifts have been selected to fit into the various KOSIBOXES, such as KOSI-CHILL and KOSI-LOVE.
If, contrary to expectations, your specific combination of products is too small, we will place the KOSIBOX in a larger shipping box. The excess products will be neatly placed next to the KOSIBOX.
Can I combine the purchase of a KOSIBOX and articles without packaging?
Yes. If you add items without packaging to your shopping cart, together with a KOSIBOX, everything will be placed in a larger shipping box. The KOSIBOX separately, and the other gifts next to it.
I have no KOSIBOX in my shopping cart, how are the products packed?
If there is no KOSIBOX gift box, such as KOSI-CHILL or Build your own KOSIBOX, all products are packaged in regular shipping packaging.
Questions about sustainability and the environment
Where do packaging and gift items come from?
Our packaging is made with a high degree of recycled paper/cardboard.
We emphasize buying as much as possible locally in our local areas to minimize shipping kilometers.
The packaging has been chosen to be as environmentally friendly as possible.
How do I recover the wrapper?
We hope, first and foremost, that the recipients will want to reuse the box for other purposes.
Our goal is for our Kosiboks to be made of 100% paper/cardboard, and to be recycled as such.
Now in our "soft launch" the large Kosibox has a plastic film layer. Hopefully the recipient will want to reuse the box, but if not it should be recycled as residual waste. This is a limited edition, and will soon be phased out with pure 100% cardboard.
We use paper and tissue paper as filling material. We also use stickers, which are paper-based and can also be recycled like paper. We use kraft paper for the outer packaging, with paper packaging tape.